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Foster-Miller, Inc., is certified to the Aerospace Quality Management Standard AS9100B. Certification was performed with National Quality Assurance-USA, headquartered in Acton, MA, a leading registrar located in the United States with its parent company located in the UK. Foster-Miller's Quality Management System is focused on satisfying our customers by continually improving our key business processes such that we provide our customers with quality products and services on time. Certification includes all of our groups and divisions. 
Our QMS is based upon the following principles: - Customer focus.
- Leadership.
- Involvement of employees.
- Continual improvement.
- Factual approach to decision-making.
- Mutually beneficial supplier relationships.
Read our Quality Policy statement. Special Note to Our Suppliers You play a critical role in the products and services that we provide to our customers. Their satisfaction is based on the performance of a supplier chain that includes Foster-Miller, you, and your suppliers. It is of critical importance that we not only maintain high quality levels, good on-time delivery and cost control, but that we continuously improve these key factors for business success and growth. Foster-Miller has a Supplier Qualification and Performance process for qualified suppliers who maintain high standards for quality and delivery. Our Supplier Quality Clause document can be downloaded here for easy access. Applicable quality clause numbers are defined on each Foster-Miller Request for Quote (RFQ) and Purchase Order. It is the supplier’s responsibility to review the referenced quality clauses and ensure compliance with all stated clauses and other Purchase Order requirements. You can also download our Standard Procurement Terms and Conditions here. You can download our Terms and Conditions of Purchase for Robot Parts and Components here.
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